Refund & Cancellation Policy

This policy applies to all purchases from OPENDG Pvt Ltd ("OpenDG", "we", "us"), including marketing services, studio projects and subscriptions to our software product, Outpero. By making a payment you agree to the terms below.

1. Marketing & studio services

• Monthly marketing packages (Walk, Jog, Run, Sprint) are billed in advance for the chosen term. You may cancel renewal at any time with at least 7 days' notice before the next cycle; the current paid cycle runs to its end and is non-refundable once work has commenced.
• Studio projects are quoted and billed against agreed milestones. Amounts for a milestone become non-refundable once work on that milestone has begun. Advance payments for work not yet started are refundable less any costs already incurred.
• Because these are effort- and outcome-based services, we do not offer refunds for results (e.g. specific rankings), only for services not delivered.

2. Outpero software subscriptions

• Subscription fees are billed in advance each month and are non-refundable for the current period once the billing cycle has started.
• Usage charges (per-minute calling and related consumption) are billed for actual usage and are non-refundable.
• You may cancel at any time from your account or by emailing us; cancellation stops future renewals. Your plan remains active until the end of the current paid period.
• Any unused prepaid credits are non-refundable but remain usable until they expire per your plan.

3. Duplicate or failed payments

If you are charged more than once for the same order due to a technical or gateway error, the duplicate amount is refunded in full. If a payment is debited but the order fails, the amount is refunded to the original payment method.

4. How to request a refund or cancel

Email chief@opendg.org from your registered email with your order/invoice details. We acknowledge requests within 2 business days.

5. Refund timelines

Approved refunds are processed to the original payment method within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer.

6. Payments

Payments are collected through our PCI-DSS compliant payment gateway. OpenDG does not store your full card details. All amounts are in Indian Rupees (INR) unless stated otherwise and are exclusive of applicable taxes (GST).

7. Contact

OPENDG Pvt Ltd, 7th Floor, Regus, Krishe Sapphire, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081. GSTIN 36AACCO6812H1ZH. Email chief@opendg.org · +91 86888 15688.